Sri Lanka Railways (SLR)

The reviewed government pages do not publish a normalized incident record or a train-kilometre exposure denominator, so this metric is excluded.

The operator is itself a government department; no separate regulator standing is published, so this metric is excluded.

The reviewed pages name rolling-stock types but publish no build dates, so average fleet age is not estimated.

The operator publishes a bookable air-conditioned 'HITACHI' trainset alongside intercity and express services.

The operator publishes the Pravesha smart-ticketing system (web plus Google Play and App Store apps), an online seat reservation and e-warrant system with its own Android app, online commuter ticket purchase, a published train schedule, and an OGA portal.

The published station directory enumerates over 300 stations across nine named lines: Main, Matale, Puttalam, Northern, Batticaloa, Coast, KV, Trincomalee and Talaimannar. The figure is a conservative floor read off the directory; the metric caps at 50 destinations, so any value above the cap scores identically.

The operator publishes separately bookable intercity and express reservations, air-conditioned train reservations and whole-compartment reservations.

The operator publishes a railway network map, a full station directory with distances, and downloadable annual reports and acts.

The operator names Hitachi as the builder of its bookable air-conditioned trainset.

One published onboard amenity was counted: air conditioning on the reservable air-conditioned trainset. Retiring rooms are a station facility and were not counted.

No curated multi-source punctuality evidence is included in this build, so this metric is excluded.