Curated profile
LNER
British East Coast Main Line passenger operator serving London, Yorkshire, North East England, and Scotland with app e-tickets, live updates, and first class.
rail · GB · checked 2026-07-25Book on operator siteTransparent scoring
How the score was calculated
Each evidence score is multiplied by its weight. When a fact is unavailable, the calculation uses a neutral 50/100 so incomplete profiles are neither rewarded nor punished.
- Composite
- 63.4/100
- Scored facts
- 5/11
- Neutral inputs
- 6
| Metric | Evidence summary | Score used | Weight | Contribution |
|---|---|---|---|---|
| Documented safety recordlow confidence · 2026-07-25 | No current normalized operator-specific incident rate with an exposure denominator was found in the reviewed sources. LNER reviewed sources | 50/100Neutral for unknown | 20% | 10.0 pts |
| Regulatory standinglow confidence · 2026-07-25 | No current operator-specific evidence suitable for regulatory_standing was found in the reviewed sources. LNER reviewed sources | 50/100Neutral for unknown | 15% | 7.5 pts |
| Fleet agelow confidence · 2026-07-25 | No official current average age covering the operating passenger fleet was found in the reviewed sources. LNER reviewed sources | 50/100Neutral for unknown | 10% | 5.0 pts |
| Fleet quality evidencehigh confidence · 2026-07-25 | LNER publishes its current Azuma fleet and onboard passenger product. LNER trains | 100/100Normalized score | 10% | 10.0 pts |
| Digital maturityhigh confidence · 2026-07-25 | The LNER app provides journey search, accounts and loyalty, online payment, e-tickets, seat selection, and real-time updates. LNER | 100/100Normalized score | 10% | 10.0 pts |
| Route reachhigh confidence · 2026-07-25 | LNER publishes family-ticket travel between London and sixteen other cities. LNER | 8.5/100Normalized score | 10% | 0.9 pts |
| Service classhigh confidence · 2026-07-25 | LNER publishes First Class with complimentary food and drink. LNER | 100/100Normalized score | 8% | 8.0 pts |
| Operator transparencyhigh confidence · 2026-07-25 | LNER publishes live travel updates, route and station information, passenger charters, and periodic performance data. LNER performance data | 100/100Normalized score | 7% | 7.0 pts |
| Chassis pedigreelow confidence · 2026-07-25 | No current operator-specific evidence suitable for chassis_pedigree was found in the reviewed sources. LNER reviewed sources | 50/100Neutral for unknown | 4% | 2.0 pts |
| Published amenitieslow confidence · 2026-07-25 | No current operator-specific evidence suitable for amenities was found in the reviewed sources. LNER reviewed sources | 50/100Neutral for unknown | 3% | 1.5 pts |
| Punctuality reputationlow confidence · 2026-07-25 | No current published actual on-time-performance percentage was found in the reviewed sources. LNER reviewed sources | 50/100Neutral for unknown | 3% | 1.5 pts |
| Composite total | 63.4/100 | |||
Published service areas
- LondonUnited Kingdomrail
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