Curated profile
Kenya Railways
Kenya's passenger-rail operator, led by the Madaraka Express between Mombasa, Nairobi and Suswa with online and USSD ticketing and economy, first and premium products.
rail · KE · checked 2026-07-25Book on operator siteTransparent scoring
How the score was calculated
Each evidence score is multiplied by its weight. When a fact is unavailable, the calculation uses a neutral 50/100 so incomplete profiles are neither rewarded nor punished.
- Composite
- 67.8/100
- Scored facts
- 7/11
- Neutral inputs
- 4
| Metric | Evidence summary | Score used | Weight | Contribution |
|---|---|---|---|---|
| Documented safety recordlow confidence · 2026-07-25 | No current normalized operator-specific incident rate with an exposure denominator was found. Kenya Railways reviewed sources | 50/100Neutral for unknown | 20% | 10.0 pts |
| Regulatory standinghigh confidence · 2026-07-25 | Kenya Railways presents itself on its official government-domain site as the national corporation responsible for the passenger services reviewed here. Kenya Railways official services directory | 100/100Normalized score | 15% | 15.0 pts |
| Fleet agelow confidence · 2026-07-25 | New coaches are documented, but no official whole-fleet average age was found. Kenya Railways reviewed sources | 50/100Neutral for unknown | 10% | 5.0 pts |
| Fleet quality evidencehigh confidence · 2026-07-25 | Kenya Railways documents receipt of new Madaraka Express passenger coaches, including a modern Premium Class product. Kenya Railways fleet announcement | 100/100Normalized score | 10% | 10.0 pts |
| Digital maturityhigh confidence · 2026-07-25 | Madaraka Express supports 24/7 web booking, USSD booking, M-Pesa payment and QR/e-ticket confirmation. Kenya Railways Madaraka Express FAQ | 80/100Normalized score | 10% | 8.0 pts |
| Route reachhigh confidence · 2026-07-25 | Kenya Railways states that Madaraka Express serves 13 destinations between Mombasa and Suswa. Kenya Railways Madaraka Express passenger service | 6.5/100Normalized score | 10% | 0.7 pts |
| Service classhigh confidence · 2026-07-25 | The operator publishes Economy and First Class ticket rules and a current Premium Class coach product. Kenya Railways official ticketing FAQ | 100/100Normalized score | 8% | 8.0 pts |
| Operator transparencyhigh confidence · 2026-07-25 | Kenya Railways publishes current schedules, fares, conditions of carriage and detailed booking guidance. Kenya Railways passenger-service disclosures | 100/100Normalized score | 7% | 7.0 pts |
| Chassis pedigreelow confidence · 2026-07-25 | The reviewed operator release does not name the coach manufacturer. Kenya Railways reviewed sources | 50/100Neutral for unknown | 4% | 2.0 pts |
| Published amenitieshigh confidence · 2026-07-25 | Kenya Railways names an onboard catering provider for Madaraka Express. Kenya Railways Madaraka Express FAQ | 20/100Normalized score | 3% | 0.6 pts |
| Punctuality reputationlow confidence · 2026-07-25 | The operator describes the service as on-time but does not publish a current actual on-time-performance percentage. Kenya Railways reviewed sources | 50/100Neutral for unknown | 3% | 1.5 pts |
| Composite total | 67.8/100 | |||
Published service areas
- NairobiKenyarail
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